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What is UXM?

UXM is a comprehensive digital workplace observability platform designed to give organizations complete visibility into how users, devices, applications, and networks perform in real time.

Empowering Superior End-User Experience​

With UXM, organizations can monitor, analyze, and enhance end-user experiences across all environments — from physical and virtual desktops to web, SaaS, VDI/DaaS, and hybrid network setups.
By understanding exactly how users experience technology, businesses can proactively eliminate performance bottlenecks, improve reliability, and boost overall productivity.

How UXM Works​

UXM captures insights directly from endpoints and real user interactions through a lightweight agent, providing real-user monitoring (RUM). It also uses synthetic testing and telemetry to continuously measure and validate system performance, responsiveness, and reliability.

Together, these data sources help IT teams quickly identify adoption challenges, connectivity issues, and hardware limitations that impact employees and customers alike.

Bridging IT and User Experience​

UXM closes the gap between traditional IT operations and the real-world user experience.
It enables teams to see the impact of performance and connectivity issues on employees, ensuring faster root-cause identification and reducing productivity loss.

Unified Intelligence for Better Decisions​

By integrating real-user monitoring, synthetic performance checks, endpoint telemetry, and connectivity insights into one platform, UXM simplifies visibility across complex digital ecosystems.
Whether deployed on-premises or as a SaaS solution, UXM empowers organizations to:

  • Maintain consistent performance
  • Detect anomalies early
  • Drive operational efficiency
  • Enhance user satisfaction through data-driven intelligence