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How UXM Works (Data Flow & Components)

UXM’s operation can be understood as a continuous cycle of data collection, transmission, storage, analysis, and visualization.

Data Collection​

  • Web Agent: Injected into web pages to capture page load times, browser metrics, navigation events, and AJAX performance.
  • Endpoint/ Desktop Agent: Installed on user devices to collect system metrics, process and application usage, crash data, and network statistics.
  • Synthetic Monitoring: Performs scheduled transactions and availability checks to proactively identify service disruptions.

Data Transport and Ingestion​

  • Agents send telemetry securely to the ingestion layer using HTTPS or encrypted channels.
  • The ingestion system validates and buffers incoming data, ensuring reliable delivery even in high-volume environments.
  • In distributed or on-premises setups, message brokers and forwarders handle load distribution and scalability.

Data Storage and Processing​

  • Collected data is indexed and structured for fast querying and correlation.
  • Summary indexes and rollups are created for long-term trend analysis and performance optimization.
  • Built-in data models power dashboards and analytical visualizations for faster insights.

Visualization and Analytics​

  • UXM dashboards display key performance indicators such as application latency, endpoint stability, user activity, and connectivity quality.
  • Alerting mechanisms notify teams of performance degradation, system instability, or emerging anomalies.
  • Correlation across user, device, and application data enables end-to-end root-cause analysis.

Scalability and Maintenance​

  • The platform scales horizontally to support tens of thousands of endpoints and millions of events per day.
  • Monitoring and self-health dashboards ensure all components function optimally, and data ingestion remains uninterrupted.

In essence, UXM functions as a unified observability ecosystem — from the endpoint and user interface to the backend infrastructure — providing a single source of truth for digital experience and operational intelligence.