Lookup endpoint warranty information

Warranty API Integration

Currently, Lenovo is the only vendor that exposes an API for automatic warranty lookup.

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Lenovo

1. A Client API Key is required

   • Request it from your Lenovo Sales/Partner Manager

2. Add the API key:

   • Go to Administration → Configure UXM → Endpoint Warranty
   • Or send it to support@uxmapp.com

Automated Warranty Script

A scheduled script update_warranty.py runs every night and will:

• Look up warranty information for new devices
• Retry failed warranty lookups every 7 days
• Re-check warranty on older devices every 30 days to detect newly purchased warranties

Note:
Lenovo may return multiple warranties per device. The script uses the warranty with the latest expiry date.

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Dell

1. Register on the Dell TechDirect platform:

   • https://techdirect.dell.com/

2. Complete API enrollment:

   • https://techdirect.dell.com/Portal/APIs.aspx
   • This is a manual approval process and may take 1–2 days

3. Request an API key for warranty information after enrollment

4. During the request, provide:

   • Estimated API call volume per day (based on number of Dell devices monitored in UXM)
   • API usage: Internal company use

5. Submit the request and wait for approval (up to 5 business days)

6. After approval:

   • Add the API key under Administration → Configure UXM → Endpoint Warranty
   • Or send it to support@uxmapp.com

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Dashboards

Warranty data can be analyzed in:

• Endpoints → Endpoint Dashboard
• Reports → Endpoint Reports → Endpoints - Warranty - Lenovo

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Troubleshooting

Check logs using:

index="_internal" source="*_update_warranty_script.log*"