Virtualization Monitor

Monitoring Citrix and Azure Virtual Desktops (AVD)

The UXM Desktop agent can monitor latency counters and events from Citrix and AVD/RDP environment.

Requirements

• Citrix
  • The UXM Desktop agent needs to be install on the Citrix Delivery Controller (DC) and Virtual Delivery Agent (VDA) servers.
• AVD/RDS
  • The UXM Desktop agent needs to be install on the AVD servers.
• UXM Desktop monitors (under Administration -> UXM Desktop Agent -> Desktop monitors)
  • A Virtualization Monitor need to be configured to collect network latency and connection bandwidth per user.
  • A Logon Monitor need to be configured to monitor logon/logoff sessions for Virtualization -> Logon Sessions dashboard.
  • A Process Monitor needs to be configured if Application Usage should be captured, it requires that the Process monitor is enabled and monitors "Foreground app usage".
  • A Endpoint Monitor needs to be configured to monitor endpoint info, resource usage and crashes on endpoint device.

Citrix - End User Experience Scorecard

Thresholds

Metric	Poor (40 points)	Fair (60 points)	Good (80 points)	Excellent (100 points)
ICA Rount Trip Time (RTT)	From 450 ms	350 to 449 ms	200 to 349 ms	0 to 199 ms
ICA Latency	From 400 ms	200 to 399 ms	100 to 199 ms	0 to 99 ms
Network Latency	From 250 ms	150 to 249 ms	100 to 149 ms	0 to 99 ms
Connection Speed	0 to 1 Mbps	1.1 to 2.4 Mbps	2.5 to 4.9 Mbps	From 5 Mbps

Custom Citrix Reports

Published Applications Usage

Shows unique users that have used the published Citrix applications.

`getIndexSessionData` source="agent.event.logonoff" client\_address!="" session="ICA-\*" event!="Disconnect"
| eval domainAndUsername = lower(if(isnull(domain), username, domain + "\\" + username))
| stats dc(domainAndUsername) AS userCount by citrix\_session.published\_name
| sort -userCount | head 25
| rename citrix\_session.published\_name AS "Published App Name", userCount AS "Unique User Count"