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SLA

Overview​

The SLA dashboard provides information about the monitored applications performance.

Metrics​

  • Application Name / Transaction / Location: Data is split by Application Name, Transaction performed by the application, and the Location where the event occurred.
  • Satisfied: Percentage of requests that are within the satisfied SLA definition. (Under X seconds)
  • Tolerated: Percentage of requests that are within the tolerated SLA definition. (Above X and below Y seconds)
  • Frustrated: Percentage of requests that are within the frustrated SLA definition. (Above Y seconds)
  • Apdex: The Apdex score is based on the ratio of satisfied and tolerating requests by the total requests made.

  • Requests: Amount of requests made by a client, via web application, to a server in order to retrieve information or other resource. In the case of a desktop application, it refers to the number of requests made by a user when interacting with the application user interface (UI).

SLA Definitions​

To see how the SLA's are defined go to: Administration - SLAs

At the SLA's page you can:

  • Define Satisfied, Tolerated, and Frustrated SLA times.
  • Bulk edit / mass update the different SLA's.