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Remediation - Automated fixes based on known issues

External Remediation with UXM​

UXM can trigger external remediation tools to perform actions on end-user devices and servers.

Example: PowerAutomate and Intune​

Scenario: Low Disk Space​

When the OS disk is running out of space:

  1. UXM triggers PowerAutomate
  2. PowerAutomate sends:
    • Email or Teams message
    • Includes information and helpful links
    • Option to create a service request (e.g., ServiceNow, Zendesk, Remedy)

Requirements​

  • Microsoft Office 365 subscription

  • Power Automate Premium subscription

Automated Cleanup (Fallback)​

If the user does not resolve the issue within 14 days:

  • An Intune PowerShell script can be triggered
  • The script performs automatic cleanup on the device

Workflow Overview​

  1. UXM triggers PowerAutomate
  2. PowerAutomate handles user notification
  3. Intune executes remediation script (if needed)

Setup Components​

  • PowerAutomate setup
  • Intune setup

Documentation:
https://learn.microsoft.com/en-us/mem/intune/apps/intune-management-extension

Intune Script Execution Behavior​

  • The Intune Management Extension checks for updates:

    • Every hour
    • After every device reboot

  • Once assigned to Azure AD groups:

    • The PowerShell script executes automatically

    • Execution results are reported back